Privacy Policy

⚠️ PENDING LEGAL REVIEW — This is a starter template. It must be reviewed by qualified legal counsel before publication. Do not publish this document without counsel sign-off.

Effective date: April 20, 2026

Qontiv, Inc. (“Qontiv,” “we,” “us,” or “our”) operates the website at www.qontiv.com and the manufacturing execution software at app.qontiv.com (together, the “Services”).

This Privacy Policy describes how we collect, use, and share information about you when you use our Services.

Information We Collect

Information you provide to us

  • Account information: name, email address, company name, and password when you create an account.
  • Contact and form submissions: information submitted through our demo request, contact, or newsletter forms.
  • Communications: content of communications you send us.

Information collected automatically

  • Usage data: pages viewed, features used, and interactions with the Services.
  • Device and log data: IP address, browser type, operating system, and referring URL.
  • Cookies: see our Cookie Policy for details.

Information from third parties

We may receive information about you from third-party services such as HubSpot (if you interact with our marketing forms), consistent with their privacy policies.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Services
  • Process transactions and send related information
  • Send technical notices, updates, security alerts, and support messages
  • Respond to comments and questions
  • Send marketing communications (where permitted and with your consent where required)
  • Monitor and analyze trends and usage
  • Detect and prevent fraudulent transactions and other illegal activities

If you are in the EEA or UK, we rely on the following legal bases:

  • Contract: processing necessary to provide the Services to you
  • Legitimate interests: analytics, security, fraud prevention, and improving our Services
  • Consent: marketing communications and non-essential cookies
  • Legal obligation: compliance with applicable law

How We Share Your Information

We share information with:

  • Service providers (sub-processors) who assist us in providing the Services — see our Sub-processor List
  • Business transfers: in connection with a merger, acquisition, or sale of assets
  • Legal requirements: when required by law or to protect rights

We do not sell personal information.

Data Retention

We retain personal information for as long as necessary to provide the Services and comply with our legal obligations. Customer manufacturing data is retained for the duration of the subscription plus 90 days following termination.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent

To exercise these rights, contact us at privacy@qontiv.com.

Cookies

See our Cookie Policy for details on how we use cookies and how to manage your preferences.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website or sending you an email.

Contact Us

Qontiv, Inc.
privacy@qontiv.com